Cookie Policy
Effective date: September 15, 2026
Last updated: September 14, 2026
1. Scope of this policy
This policy explains how KEYZSOFT LTD, the operator of Twaali, uses cookies and similar technologies on the public website:
This policy applies to the public website identified above. The Twaali application at app.twaali.com may use separate technologies required for authentication, account security, sessions and operation of the service. Processing through the application is governed by the published Privacy Policy, and its technology list will be updated when its inventory has been completed and verified.
2. What are cookies and similar technologies?
Cookies are small text files stored on, or read from, your device when you visit a website. We may also use similar technologies, such as local storage and session storage, to store limited information on your device or access it.
These technologies help operate the website, maintain its security and remember preferences such as your language and privacy choices. If optional analytics, marketing or additional functionality tools are enabled in the future, they will not be used before obtaining your consent where consent is legally required.
3. How do we use cookies?
The Twaali public website currently uses cookies and similar technologies required to:
- operate the website’s essential functions;
- remember the language selected by a visitor;
- record and respect cookie consent choices; and
- support the correct display of certain website elements in the browser.
At the effective date of this policy, we do not intentionally activate non-essential analytics, advertising or behavioural-targeting cookies on the public website.
If we introduce analytics, advertising or other non-essential technologies in the future, we will update this policy and the cookie list and request consent before activating them where legally required.
4. Categories of cookies
4.1 Necessary cookies and technologies
These technologies support operation of the website, delivery of the appropriate language and recording of privacy choices. Twaali does not use them for behavioural advertising.
| Name | Provider | Type | Duration | Purpose |
|---|---|---|---|---|
cookieyes-consent | Twaali | Cookie | Up to one year, depending on the configuration in use | Stores the visitor’s cookie choices so that the website can respect and record them. |
pll_language | Twaali | Cookie | One year | Remembers the visitor’s selected or last-used language and helps deliver the appropriate language version. |
wpEmojiSettingsSupports | Twaali | Session storage | Browser session | Stores the result of the browser’s emoji-support test so that emojis can be displayed correctly. |
Actual durations may vary because of browser settings, changes to website configuration or software updates. We review this list periodically and against the results of technical website scans.
4.2 Optional functional cookies
We do not currently list any optional functional cookies on the public website. If optional functionality introduces such cookies in the future, we will update this section and make their use subject to visitor choices where required.
4.3 Analytics cookies
We do not currently activate non-essential analytics cookies on the Twaali public website.
If analytics tools are introduced in the future, we will disclose them in this policy and the cookie list, and they will not be activated before consent where consent is legally required.
4.4 Advertising and marketing cookies
We do not currently activate advertising, marketing or behavioural-targeting cookies on the Twaali public website.
If advertising or marketing technologies are introduced in the future, we will disclose them in this policy and the cookie list, and they will not be activated before consent where consent is legally required.
5. Third-party cookies
Features or content supplied by other organisations may be added to the website in the future. Those organisations may use cookies or similar technologies when their features are enabled.
We will not intentionally activate non-essential third-party technologies before obtaining consent where it is required. When a new provider is introduced, we will update the cookie list and the relevant disclosures.
Links on the website may take you to social media platforms or independent websites. Once you visit an external website, its use of cookies is governed by that third party’s policies and settings, not this policy.
6. Legal basis and consent
Necessary technologies may be used without consent when they are essential to provide a function requested by the user or to operate the service at a fundamental level, while remaining disclosed in this policy.
Non-essential technologies, such as most analytics and advertising technologies, will not be activated before obtaining affirmative consent where consent is required by law.
Refusing optional cookies will not prevent you from accessing the website’s basic content.
7. Managing your choices
When the cookie banner is displayed, you may:
- accept all optional cookies;
- reject all optional cookies; or
- customise your choices by category.
Necessary technologies cannot be disabled through the consent tool because they support essential website functions or store your privacy choices.
You may change or withdraw your consent at any time by selecting Cookie Settings in the website footer or using the consent settings button displayed on the website.
Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn. You may also delete or block cookies and website data through your browser settings, although blocking certain necessary technologies through the browser may affect website functionality.
8. How long we remember your consent
We may remember your choices for up to one year so that you are not asked to make the same selection on every visit. We may request consent again sooner if the cookies, their purposes or providers change materially, or if required by law or service configuration.
9. Updating the cookie list
We conduct periodic scans to identify cookies and similar technologies present on the website. The list may change when the website is updated, functionality is added or service providers change.
We will not automatically treat a new unclassified technology as necessary. We will review its source, purpose, duration and category before adopting its classification.
10. Relationship with our Privacy Policy
Our Privacy Policy explains how we collect, use, share and retain personal data, as well as individual rights and how to contact us.
This policy should be read together with:
- Privacy Policy: https://twaali.com/en/privacy-policy/
- Data Deletion Instructions: https://twaali.com/en/data-deletion/
11. Changes to this policy
We may update this policy when the website’s technologies, service providers, purposes or legal requirements change. We will publish the revised version on this page and update the “Last updated” date.
If a change materially affects optional technologies or a purpose for which consent was previously obtained, we may ask you to provide consent again.
12. Contact us
If you have questions about this policy or our use of cookies and similar technologies, contact:
KEYZSOFT LTD
Email: privacy@twaali.com